Frequently Asked Questions

To maintain the best form and durability of our product, we recommend that customers follow these care instruction:

  • Wash with cold water on a hand wash or gentle cycle
  • Wash with similar colors
  • Air dry or tumble dry on low heat

We offer a wide range of sizes from S to XL. You can find detailed size information on each product page, including measurements to help you choose the perfect fit.

Please note that:

While most of our products come in a range of sizes, some items are designed to be one-size-fits-all or come in a single size only. These items are carefully crafted to fit a variety of body types comfortably. Please refer to the product description for specific details.

Please refer to our size chart available on each product page. If you’re between sizes or need more help, feel free to contact our customer service team for personalized advice.

We offer a hassle-free 30-day return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange. Items must be unworn, unwashed, and in their original condition.

To initiate a return, please visit our returns page and fill out the return form. You will receive instructions on how to send your item back to us. Once we receive your return, we will process your refund or exchange within 5-7 business days.

Currently, we only ship within the United States. We hope to offer international shipping in the future. Please stay tuned for updates!

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as Apple Pay, and Google Pay.

If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, but we will do our best to accommodate your request. Once an order has been shipped, we are unable to make changes or cancellations.

You can reach our customer service team through our contact page, by email at support@laviai.us, or through our social media. We’re here to help and will respond within 24 hours.