Shipping & Refund Policy

-Standard Shipping
Delivery Time: 3-5 business days
Cost: $4.00
-Express Shipping
Delivery Time: 1-3 business days
Cost: Automatically calculated at check out.
-Next Day Shipping
Delivery Time: 1 business day
Cost: Automatically calculated at check out.

Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can log into your account and request a return or contact us at support@laviai.us.

If your return is accepted, an instructions on how and where to send your package will be sent out to you. Items sent back to us without first requesting a return will not be accepted. You’re responsible for all the return shipping costs.

You can always contact us for any return question at support@laviai.us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale and clearance items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 48 hours from when package is received. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 12 business days have passed since we’ve approved your return, please contact us at support@laviai.us.